Privacy Policy

1. Introduction

Luxe Haven Holidays Inc. ("we," "us," or "our"), a company incorporated in the United States with its registered office at 11739A, 134th St, South Ozone Park, NY 11420, operates the website luxehavenholidays.com (the "Site"). We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. Please read this carefully. If you have any questions or concerns, contact us at contact@luxehavenholidays.com.

2. Information We Collect

We collect information you voluntarily provide when you contact us through our website, including your name, email address, phone number, and the content of your message.

When our booking platform is live, we will also collect information necessary to process hotel reservations, including billing information, travel dates, guest details, and payment information. Payment data is processed through secure third-party payment processors and is never stored directly on our servers.

We may also automatically collect certain technical data when you visit our Site, including your IP address, browser type, operating system, referring URLs, and pages visited. This data is collected through cookies and similar tracking technologies as described in our Cookie Policy below.

3. How We Use Your Information

We use the information we collect to respond to your inquiries and provide customer support, process hotel booking reservations and related transactions, send booking confirmations and relevant travel information, improve and optimize our website and services, comply with legal obligations, and prevent fraud and ensure platform security.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Sharing Your Information

To facilitate hotel bookings, we share relevant guest information with the hotel properties you book through our platform. This is necessary to complete your reservation and is governed by each hotel's own privacy practices.

We may also share your information with trusted third-party service providers who assist us in operating our website and conducting our business, including payment processors, email service providers, and analytics platforms. These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device that help us remember your preferences, analyze site traffic, and improve functionality.

We use the following types of cookies: Essential cookies, which are necessary for the Site to function and cannot be disabled. Analytics cookies, which help us understand how visitors interact with our Site using tools such as Google Analytics. Preference cookies, which remember your settings and personalize your experience.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Site. By continuing to use our Site, you consent to our use of cookies as described in this policy.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Contact form submissions are retained for up to 12 months. Booking records are retained for a minimum of 7 years in accordance with applicable tax and financial record-keeping requirements.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information: the right to access the personal data we hold about you, the right to request correction of inaccurate data, the right to request deletion of your data, the right to opt out of marketing communications, and the right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us at contact@luxehavenholidays.com. We will respond to your request within 30 days.

8. Data Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption, secure server infrastructure, and restricted access controls.

While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any breaches in accordance with applicable law.

9. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make changes, we will update the date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Luxe Haven Holidays Inc. 11739A, 134th St, South Ozone Park, NY 11420 Email: contact@luxehavenholidays.com Phone: +1 (212) 234-4545